Privacy

96ccasino's Privacy Policy

96ccasino is committed to protecting your personal data and privacy. This document explains in detail how we collect, use, store, and safeguard your information.

Last Updated: 1 January, 2026 GDPR Compliant
About the Privacy Policy

This Privacy Policy explains how 96ccasino collects, processes, and protects your personal information. By using the platform, you agree to this policy.

1 What Information We Collect

96ccasino may collect the following types of information when you use our platform:

Personally Identifiable Information

  • Name: Your full name (as it appears on your national ID).
  • Date of Birth: For age verification purposes.
  • Address: Residential and mailing address.
  • Email address: For communication and account verification purposes.
  • Mobile Number: For two-factor authentication (2FA) and emergency contact purposes.
  • ID Number: For KYC verification (NID, passport).

Financial Information

  • Payment method details (bKash/Nagad number, bank account).
  • Transaction history (deposits and withdrawals).
  • Betting and win-loss history.

Technical Information

  • IP Address – for security and fraud detection.
  • Device information (phone model, operating system, browser).
  • Cookies & session data – to improve user experience.
  • Geolocation data – to ensure regulatory compliance.

Gameplay Data

  • Gaming history and betting patterns.
  • Favorite games and playing time limits.
  • Bonus usage history.

2 How We Collect Information

We collect information in the following ways:

1
Directly from you

You provide information directly when filling in registration forms, submitting KYC documents, or contacting our support team.

2
Automatically

While you use the platform, cookies, log files, and tracking technologies automatically collect technical data.

3
Via Third Parties

Information is received from payment providers (bKash, Nagad, banks), game providers, and verification agencies.

4
Social Media Login

If you log in via social media (Facebook, Google), your profile information is shared in accordance with the permissions you grant.

3 Why We Collect Your Information

96ccasino uses your information for the following purposes:

Account Management

  • Creating and maintaining your account.
  • Identity verification (KYC) and age confirmation.
  • Login security and account recovery.

Financial Transactions

  • Processing deposits and withdrawals.
  • Paying out winnings.
  • Maintaining transaction records (as required by law).

Providing Gaming Services

  • Games, betting, and bonus management.
  • Calculating game results and settling bets.
  • Applying Responsible Gaming tools (Deposit Limit, Self-exclusion).

Security & Fraud Prevention

  • Detecting and investigating suspicious activity.
  • Detection of multiple accounts and suspicious transactions.
  • Compliance with Anti-Money Laundering (AML) regulations.

Contact & Customer Support

  • Responding to your questions and complaints.
  • Sending important notices (terms updates, payment notifications).
  • Promotional and bonus offers (subject to your consent).

Legal Compliance

  • Meeting the requirements of our gaming licence.
  • Complying with requests from regulatory authorities.
  • Assistance with legal disputes and investigations.

4 How We Keep Your Information Secure

96ccasino uses the latest technology and security measures to protect your information:

Encryption

Across all data transmissions 256-bit SSL (Secure Socket Layer) Encryption is applied. This is bank-level security that ensures your information cannot be read by third parties while in transit.

Secure Servers

All our servers are housed in physically secured data centers and monitored 24/7. Firewalls and Intrusion Detection Systems are used to prevent unauthorized access.

Access Control

Only authorized employees who require access for their job responsibilities can view personal data. All access is logged and regularly audited.

Payment Security

We do not store your payment details directly. All payment transactions are processed through third-party PCI-DSS certified payment processors.

Regular Security Audits

96ccasino conducts regular security audits and Penetration Testing to identify and address any vulnerabilities.

Your Responsibilities

Keep your password private, enable 2FA, and stay alert to suspicious emails or phone calls. 96ccasino will never ask for your password via email or phone.

5 Who We Share Your Information With

96ccasino does not sell your information to third parties. However, information may be shared in the following situations:

Payment Processors

Necessary information is shared with bKash, Nagad, bank, and crypto payment providers for transactions.

Game providers

Game providers such as Pragmatic Play, NetEnt, and Evolution Gaming receive gameplay data to ensure games function correctly.

Verification Agencies

Third-party identity verification services are used for KYC verification.

Legal Authorities

Information may be disclosed in response to lawful requests from law enforcement agencies, regulatory bodies, or courts.

Marketing Partners (with your consent)

If you consent to receiving promotional emails, limited information may be shared with selected marketing partners. You can opt out at any time.

6 Cookies & Tracking Technologies

96ccasino uses cookies and similar technologies to enhance user experience.

What Are Cookies?

Cookies are small text files stored on your device that help the website remember your preferences.

What Types of Cookies Do We Use?

  • Essential Cookies: Login sessions, security – the platform won't work without these.
  • Performance Cookies: Page load times and error tracking — used to improve the site.
  • Functional Cookies: Remembering your language preferences and favorite games.
  • Marketing cookies: Measuring the effectiveness of promotional campaigns (subject to consent).

How to Manage Cookies

You can delete or block cookies through your browser settings, though some platform features may not function properly as a result.

7 Data Retention & Deletion

We retain your data for as long as it is needed.

Retention Period

  • Active Account: All data is retained for as long as your account remains active.
  • Closed account: May be retained for 5–7 years to meet legal obligations.
  • Transaction Records: Minimum 5 years, as per Anti-Money Laundering regulations.

Data Deletion Request

You may request deletion of your personal data from our support team at any time. We will erase the data unless we are legally required to retain it. Please note that once your data is deleted, your account cannot be recovered.

8 Your Rights

As a 96ccasino user, you have the following rights:

  • Right to Access Your Data: The right to know what information we hold about you.
  • Right to correction: You may request corrections to any inaccurate information we hold about you.
  • Right to Erasure: Requesting data deletion without a legal obligation to retain it.
  • Right to Restrict Processing: The right to request restricted use of your data in certain circumstances.
  • Right to Data Portability: Your right to access a copy of your information.
  • Right to Opt Out: You can unsubscribe from marketing emails at any time.

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

9 Children's Privacy

96ccasino does not knowingly collect information from anyone under 18 years of age. Our service is for adults only.

If we become aware that personal data has been inadvertently collected from a minor, we will delete it immediately and close the account.

If you identify any underage user, please inform us.

10 International Data Transfer

96ccasino operates globally. Your data may be stored on servers outside Bangladesh.

We ensure that wherever your data is transferred, it is handled in compliance with international data protection standards (GDPR-compliant). All data transfers are encrypted and carried out through secure channels.

11 Changes to the Privacy Policy

96ccasino reserves the right to update this privacy policy at any time. If significant changes are made, you'll receive a notice at your registered email.

Continued use of the platform after an updated policy is published will be considered acceptance of the new terms. Check this page regularly to stay up to date.

This policy was last updated: January 1, 2026

12 Contact

If you have any questions or concerns about our Privacy Policy, please get in touch with us:

To contact our Data Protection Officer directly: [email protected]

Levels of Data Protection at 96ccasino

Multi-Layered Security — Your Data, Always Protected

256-bit SSL Encryption

Bank-level encryption. All data transmissions are fully encrypted — unreadable by any third party.

Two-Factor Authentication (2FA)

Extra security with mobile OTP. Even if someone gets your password, they can't log in without 2FA.

Secure Servers

Physically secured data centres. 24/7 monitoring, Firewalls, and Intrusion Detection Systems.

PCI-DSS Compliant Payments

The highest standard in the payment card industry. Your payment details are completely secure.

Regular Security Audits

Penetration testing conducted by third-party security experts. Vulnerabilities are identified and resolved promptly.

Private Data Segmentation

Your personal and financial data are stored in separate, secure segments.

96ccasino's Commitment to Data Protection

We don't just say it — we prove it

Transparent Data Use

We are clear about what data we collect, why we collect it, and how we use it. No hidden agendas.

Your Control

You can view, correct, or delete your information at any time. The control is in your hands.

Your Data Is Never Sold

96ccasino never sells your personal information to third parties. This is our core principle.

GDPR Compliant

We comply with the European Union's General Data Protection Regulation – the world's highest data protection standard.

Limited Data Retention

We do not retain data beyond what is legally required. Unnecessary data is securely deleted.

Fast Response

Any privacy-related question or request is answered within 24–48 hours.

Data Security & Privacy Questions

Yes, all your personal information and financial transactions on 96ccasino are protected to the highest security standards. See the layers below:

  • 256-bit SSL Encryption: Bank-level encryption on all data transmissions. Your information is automatically encrypted in transit — unreadable by any third party.
  • PCI-DSS certified payments: All financial transactions are processed in accordance with international standards. Your card and payment details are fully secure.
  • Secure servers: Data is physically secured in data centers monitored 24/7, with firewalls and Intrusion Detection Systems active at all times.
  • Two-Factor Authentication (2FA): An extra layer of account security. Even if someone gets your password, they still can't log in without your mobile OTP.
  • Regular Audits: Regular Penetration Testing and system audits are conducted by third-party security experts.

96ccasino operates under an international gaming license and is GDPR-compliant. Your data is never sold or shared. Financial data is stored in a separate, secure segment. Contact our support team to request our security certificates and audit reports.

No, Under 96ccasino policy, each individual may only One Account Only you can create. This is a core part of our Terms & Conditions and Responsible Gaming policy.

Why the One Account Rule?

  • Preventing bonus abuse — stopping attempts to claim welcome bonuses across multiple accounts.
  • Preventing fraud — stopping individuals from playing under different names or manipulating the system.
  • Responsible Gaming — ensuring Deposit Limit, Loss Limit, and Self-exclusion are applied correctly.
  • AML compliance — preventing money laundering and meeting legal obligations.

What happens if multiple accounts are detected?

  • All related accounts will be closed immediately.
  • All bonuses may be cancelled and balances forfeited.
  • Winnings may not be paid out.
  • Creating new accounts in the future will be prohibited.

How is it detected?

Our system detects multiple accounts by matching name, address, IP Address, device ID, payment method, and KYC documents. If family members want separate accounts at the same address, notify the support team in advance and submit different KYC documents for each account.

Safe & Private — Join 96ccasino Today

Enjoy the best gaming experience with your data fully protected. 256-bit SSL, 2FA, and complete transparency.

SSL Encryption
GDPR Compliant
24/7 Support
Secure Transactions
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