Responsible Gaming

96ccasino's Responsible Gaming Guidelines

Gaming is a form of entertainment — not a source of income. 96ccasino is committed to protecting every player and works to maintain a safe, responsible gaming environment.

What is Responsible Gaming?

Responsible Gaming means enjoying gaming as entertainment and knowing your limits. It ensures that gaming has no negative impact on your life and that you remain in control — financially and mentally.

96ccasino's Responsible Gaming Policy

96ccasino believes that online gaming should be a fun and entertaining activity — never a source of problems. We understand that for some people gaming can become an issue, and that's why we offer a range of tools and support services.

Our goal is to provide every player with a safe environment where they can set their own limits, take a break when needed, and access professional support at any time.

Our Commitments

  • Gaming is strictly prohibited for anyone under 18 – rigorous age verification in place.
  • All players can set Deposit Limit, Loss Limit, Session Time Limit free of charge.
  • Self-exclusion & Cool-off Period tools – your right to take a break anytime.
  • Reality Check System – notifies you at set intervals showing how long you've been playing.
  • 24/7 Customer Support – get immediate help whenever you need it.
  • Links and information for professional support organizations.

Warning Signs of Problem Gaming

It's important to recognise the signs before problems develop. Be alert if you or a family member shows these warning signs:

Losing track of time

Playing for much longer than you planned.

Spending beyond your means

Difficulty covering living expenses or repaying debts.

Chasing Losses

Placing more bets to try to recover lost money.

Increased stress levels

Experiencing anxiety, guilt or depression.

Relationship Strain

Problems with family and friends.

Neglecting Responsibilities

Neglecting work, studies, or family responsibilities.

If you recognise these signs

If so, act now. Enable Self-exclusion, talk to someone you trust, or seek professional help. Remember — asking for help is a sign of strength, not weakness.

Responsible Gaming Tools

96ccasino provides a range of tools to help you stay in control of your gaming. All tools are completely free to use and can be activated anytime from your account settings.

1
Deposit Limit

Set a maximum deposit amount for a given time period.

  • Set daily, weekly, or monthly limits
  • You cannot deposit once the limit is reached
  • Requests to increase limits take effect after 24 hours
2
Loss Limit

Set a maximum limit on how much you can lose within a given period.

  • Daily, weekly or monthly loss limit
  • Once the limit is reached, no further play is permitted
  • Protects you from financial loss
3
Session Time Limit

Set a maximum time for each gaming session.

  • Set anywhere from 15 minutes up to 24 hours
  • Automatic logout when session time expires
  • Prevents extended play sessions
4
Reality Check

Regular reminders showing how long you've been playing.

  • Pop-up reminders every 15/30/60 minutes
  • Displays total play time and spending
  • Helps you stay aware and in control
5
Cool-off Period

Take a temporary break from 24 hours to 7 days.

  • Login and gameplay are not permitted during this period
  • No marketing messages will be sent
  • Reopens automatically when the period ends
6
Self-Exclusion

Close your account temporarily from 30 days up to permanently.

  • 30 days, 3/6 months, 1 year, or permanently
  • Cannot be unlocked before the set time
  • Most effective for serious issues

How do I activate these tools?

  1. Log in to your 96ccasino account.
  2. Go to "Account Settings" or the "Responsible Gaming" menu.
  3. Choose the tools you need (Deposit Limit, Loss Limit etc.).
  4. Set limits or time restrictions and confirm.
  5. Settings take effect immediately (except increases to limits).
Need help?
96ccasino Support

24/7 live chat support

Email Support

[email protected]

Responsible Gaming team

[email protected]


Quick Access

Tips for Responsible Gaming

Follow these simple rules to keep gaming fun and enjoyable every time

Set a budget

Decide before you play how much money you can afford to spend. Be prepared to lose this budget and never spend more.

Stick to your time limits

Decide how long you want to play before you start. Set a timer and stop when it runs out — no matter the outcome.

Don't chase your losses

Don't try to win back what you've lost by placing bigger bets. This only leads to greater losses.

Play for entertainment

Gaming is about having fun — not making money. A win is a bonus; even without one, you've been entertained.

Don't play when stressed

Avoid playing when you're angry, feeling low, or under stress. Your judgment is compromised at these times, making poor decisions more likely.

Take regular breaks

Don't play for extended periods. Take at least a 10-minute break every hour and do something else.

Professional Help & Support Organisations

Struggling with gaming? You're not alone — help is available.

Gamblers Anonymous

Global support organisation. Free counselling and support groups.

GamCare

24/7 helpline & live chat. Professional counselling services.

BeGambleAware

Provides information, advice and referrals to treatment services.

Gordon Moody Association

Residential treatment programmes for serious problems.

How to get help?

If you or someone you know is struggling with a gaming problem, don't wait — seek professional help now. These organisations maintain full confidentiality and offer free or low-cost services. The first step is acknowledging there's a problem; we'll work through the rest together.

Underage protection

At 96ccasino Gaming by anyone under the age of 18 is strictly prohibited. We use advanced technology to verify age, and every account goes through a thorough KYC process.

What we do:

  • Age information verified at registration
  • Identity verification via NID or Passport
  • Immediate investigation of suspicious accounts
  • Account closed immediately if underage

A message to parents:

  • Keep your account details confidential
  • Monitor your children's device usage
  • Use parental control software
  • Build awareness around gaming

Age verification process

1
Registration Details
Provide name, date of birth and address
2
Document submission
A clear photo of your NID or passport
3
Automatic verification
AI system verifies your documents
4
Manual Review
Manual second review when required
5
Approval
Account activated once age 18+ is confirmed

Questions about betting & responsible gaming

If a cricket or any sports match is cancelled or abandoned mid-way, the settlement of bets depends on the match situation and the type of bet placed.

General rules:

  • Cancelled before the match begins: All bets will be void and stakes fully refunded.
  • Abandoned after match starts (if minimum overs not completed): If 5 overs in T20 or 20 overs in ODI are not completed, all bets are void and stakes refunded.
  • Match cancelled after reaching the minimum required overs: Settlement follows DLS Method or official result. A revised target, if set, will apply.
  • Toss bet: Settled immediately after the toss. Toss bets will not be affected even if the match is cancelled.
  • Player Performance (Top Batsman, Top Bowler): If a match is incomplete, we wait until an official result is announced before settling. Bets are settled in line with the declared result.

96ccasino's Policy:

We settle bets in accordance with results officially announced by the relevant cricket governing bodies (ICC, BCB, etc.) or official tournament authorities. If a match is replayed, it will be treated as a separate event and will not affect existing bets. You can check your bet status under Account > Bet History. If you encounter any issues, please contact our support team.

Cricket betting is hugely popular at 96ccasino. We offer betting across all formats — IPL, BPL, T20 World Cup, Test Matches, and more.

What types of bets are available in cricket?

  • Match Winner: Bet on which team will win. The simplest and most popular.
  • Toss Winner: Bet on which team will win the toss before it happens.
  • Top Batsman: Which batsman will score the most runs in the match.
  • Top Bowler: Which bowler will take the most wickets.
  • Total Runs (Over/Under): How many runs will be scored in a specific over or across an entire innings.
  • First Over Runs: How many runs will be scored in the first over.
  • Man of the Match: Which player will be awarded Man of the Match.
  • Live Betting: Odds change as the match progresses — place bets in real time.

How do I place a bet?

  1. Log in to 96ccasino and go to the "Sports" or "Cricket" section.
  2. Browse the list of upcoming matches and select the one you want.
  3. Browse different bet markets and check the Odds.
  4. Click on your preferred bet — it will be added to your Bet Slip.
  5. Enter your stake – potential winnings will be calculated automatically.
  6. Click "Confirm Bet" to finalise your wager.

Bet status and results can be viewed on the "My Bets" page. In Live Betting, odds can change every second, so quick decisions are essential. If you're placing a bet for the first time, start with a small amount and get familiar with how it works.

Responsible Gaming – your safety, our priority

Stay in control at 96ccasino. Deposit Limit, Self-exclusion and professional support – all free.

Free Tools
24/7 Support
Confidentiality Protected
Professional Support
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